When I contested respectfully, he sent me on and I was able to reset it immediately. The first agent transferred me and ended up hanging up on me instead, and the second triage agent wanted me to email, instead. unless you need KMS help then its tried this to reset MAK on Server 2012 successfully, thanks! It did take two phone calls. Hit or miss on the call center, but the email is great. I'd add that you *should* be able to call the Microsoft Activation Team to do the same. This is sent in an e-mail to is perfect answer. Product that is being referred - Windows 7, Office 2010, Office 2013.Reason Why you are requesting this - Reimaging, loss of key by VAMT (my problem). Total number of Activations you want to see - if original was for 150 and you need it reset to 150, ask for 300.Agreement that the key belongs to - License Number (not product key).Here are the steps given to me by a MS associate at the Fargo, ND office.you will put all of this in an e-mail:
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